Internet users in Tanah Merah, Kelantan set up a tree house to get a stable connection. Opensignal rated 4G availability in Kelantan as the lowest. — Bernama Independent mobile analytics company Opensignal said the country’s average 4G download speed stands at 12.7Mbps (megabits per second) in Malaysia, with Putrajaya clocking the highest at 16.5Mbps and Kedah the lowest at 10.5Mbps.The report published on Dec 7 is based on a real-world 4G speed analysis conducted from Aug 1 to Oct 29.It added that the government has to increase the 4G speed by almost three-fold if it wants to achieve the target outlined in the National Digital Infrastructure Plan (Jendela) – 35Mbps in populated areas by 2022.Opensignal found that the national “4G availability” – a rating that gauges how often a user is able to access a 4G network – is at 86%, with Kuala Lumpur achieving the highest at 91.8% and Kelantan the lowest at 79.2%.On a scale of 0 to 100, most users rated their 4G video watching experience between 55 to 65 points because of "less consistent experience, even from the same video streaming provider and particularly for higher resolutions, with noticeably slower loading times and stalling not being uncommon".It said only users in Putrajaya and Kuala Lumpur rated their experience higher – 65 to 75 points – as they generally enjoyed more consistent and faster loading times.On average, users in Putrajaya, Kuala Lumpur and Selangor had to wait between three to 3.4 seconds for a video to load and start streaming while users in Sabah had to wait the longest at 4.3 seconds.The company explained that even short delays have a significant impact, as research conducted by University of Massachusetts Amherst and Akamai showed that users are likely to abandon a video if it takes more than two seconds to start.When it comes to gaming experience, the average score was 62.1 points, with Putrajaya, Kuala Lumpur, Pahang and Selangor scoring higher than 65 points.The company said the variation in mobile network experience illustrates the difference in connectivity among densely and sparsely populated areas, adding that due to the country's vast archipelagic geography, mobile operators are finding it difficult to offer a unified network experience.The Jendela initiative should narrow the digital gap, it added, which is vital as the pandemic has given digital inclusion a new sense of urgency as more Malaysians need better connectivity to stay connected and adapt to new normal measures.
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