Crossroads Hotel is under investigation over whether it properly recorded customer details.(AAP: Joel Carrett)ShareFacebookTwitterArticle share optionsShare this onFacebookTwitterLinkedInSend this byEmailMessengerCopy linkWhatsAppPrint contentPrint with images and other mediaPrint text onlyPrintCancelNSW Police are "concerned" some patrons may not have provided their contact details before entering the Crossroads Hotel, which has become the centre of a coronavirus cluster.Key points:Licensed venues must keep customer details for 28 daysNSW Police said if it was found to have breached the rules "action will be taken"The NSW Australian Hotels Association said the venue complied with public health ordersSeveral people who went to the Casula pub this month have revealed on social media they were not asked to provide a phone number or email address before entering.The venue has so far been linked to 21 COVID-19 infections.Under NSW health orders, licensed venues must keep the name and contact details for staff, customers and contractors for at least 28 days, making it easier to trace potentially infected people in the event of a coronavirus outbreak.But they only need to take details for one person when people attend in groups.Coronavirus live: Follow all the latest information in our live blog.NSW Police Assistant Commissioner Scott Cook said the pub was being investigated and that if it was found to have allowed people in without getting their details "action will be taken"."That is a concern but that will be part of the [investigation] and if people have information they should contact police or Crime Stoppers," he said. There are 21 cases now linked to the Casula pub.(ABC News: Jesse Dorsett)One woman who attended the Crossroads Hotel said she wasn't asked to provide her details upon entering the venue last week."My friend and I parked on the side closest to the bistro and bar entrance so we were able to just walk straight in, so there was no one at the door and nowhere to sign or sign in," she said.Another woman, who wanted to be identified only as Maria, told the ABC she provided the venue with her details when booking dinner with her partner and daughter at the pub on Friday, July 3.Read more about coronavirus:Why returning Australians risk losing seat if they don't upgrade to business classThe ways young people are adapting to pandemic lifeBut she said the venue should ask all patrons basic screening questions on entry."When you first come in they don't ask you the questions everyone else asks you,
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